Terms and condition
MIRAI
Mirai Global Trading Pvt. Ltd. | Mirai Sekkai Pvt. Ltd.
TERMS & CONDITIONS
Kathmandu, Nepal · www.miraisekkai.com
Welcome to Mirai (“we”, “us”, “our”, or “Mirai”). This website and mobile application (together, the “Platform”), along with the retail outlets and distribution services operated under the Mirai group, are owned and operated by Mirai Global Trading Pvt. Ltd. and Mirai Sekkai Pvt. Ltd., companies registered in Nepal with their registered office in Kathmandu, Nepal.
Mirai Global Trading Pvt. Ltd. is our import company, and Mirai Sekkai Pvt. Ltd. is our distribution company. Together they import, distribute and sell authentic Japanese skincare, cosmetics, personal care, baby care and lifestyle products in Nepal.
These Terms and Conditions (“Terms”), read together with our Privacy Policy, govern your access to and use of the Platform and the purchase of products from Mirai, and constitute a legally binding agreement between you (“you”, “the User” or “the Customer”) and Mirai.
By visiting, browsing, accessing, registering on, or purchasing through the Platform, you confirm that you have read, understood and agree to be bound by these Terms. If you do not accept these Terms, please do not use the Platform.
1. Definitions
1.1 “Platform” means the Mirai website at www.miraisekkai.com, the Mirai mobile application, and any related online services.
1.2 “Products” means the Japanese and other lifestyle products offered for sale by Mirai, including skincare, cosmetics, personal care, baby care and related goods.
1.3 “Order” means a request submitted by you to purchase Products through the Platform.
1.4 “User”, “Customer” or “you” means any person who accesses the Platform or places an Order.
2. Eligibility
You must be at least 18 years of age, or accessing the Platform under the supervision of a parent or legal guardian, in order to create an account or place an Order. By using the Platform, you represent that you meet this requirement.
3. Creating an Account
3.1 To use certain features (such as placing Orders, saving addresses, writing reviews, or receiving support), you must create an account and provide accurate information, including your name, email address, mobile number, account password and billing/delivery address.
3.2 You represent and warrant that the information you provide is true, accurate and current, and you agree to keep it up to date.
3.3 Your account username and password are personal to you. You may not transfer your account, and you are responsible for all activity that occurs under it.
3.4 You are responsible for maintaining the confidentiality of your login credentials. Mirai will not be liable for any loss arising from your failure to do so. If you suspect any unauthorised use of your account, please notify us immediately at support@miraisekkai.com.
3.5 Please keep your email address and phone number current so that we can communicate with you about your Orders and account.
4. Privacy Policy
4.1 Your personal information will be collected, used and disclosed in accordance with our Privacy Policy, which forms part of these Terms.
4.2 We treat the privacy of your information as a priority. We do not sell your personal information. We share it only as necessary to operate our business and fulfil your Orders — for example, with delivery partners and payment processors — and as described in our Privacy Policy.
5. Security
We take reasonable measures to protect your information. Transactions and sensitive data submitted through the Platform are protected using industry-standard encryption (such as SSL) before being transmitted over the internet. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Products and Product Information
6.1 Authenticity. Mirai is committed to selling only genuine products. The Japanese and international products we offer are sourced directly from the brand owners, official manufacturers, or their authorised export and distribution partners. We do not knowingly sell counterfeit or grey-market goods.
6.2 Product information. Product descriptions, ingredients, images and other information are provided for general informational purposes. We make reasonable efforts to ensure this information is accurate, but we do not warrant that it is always complete, current or error-free. Some product packaging and instructions originate in Japanese; we provide guidance where reasonably possible, but the manufacturer’s original labelling prevails.
6.3 Colours. We have made every effort to display product colours accurately, but the actual colour you receive may vary depending on your device or monitor.
6.4 Cosmetics and skincare. Cosmetic, skincare and personal care products are intended for external use only and should be used strictly in accordance with the manufacturer’s instructions. We recommend performing a patch test before first use. Discontinue use and seek medical advice if irritation, allergy or any adverse reaction occurs. Information provided by Mirai is not medical advice and is not intended to diagnose, treat, cure or prevent any condition.
6.5 Baby nutrition and baby care. Baby formula, baby food and baby care products must be prepared and used strictly according to the manufacturer’s instructions. Such products are not a substitute for professional medical or paediatric advice. Always consult your paediatrician or a qualified healthcare professional regarding your child’s nutrition and health, including before introducing infant formula.
6.6 You are responsible for reading product labels, ingredients and instructions before use, and for ensuring that a Product is suitable for you or the intended user.
7. Pricing
7.1 All prices are listed in Nepalese Rupees (NPR) and, unless stated otherwise, are inclusive of applicable taxes such as VAT. Any delivery charges will be shown separately before you complete your Order.
7.2 Prices and offers are subject to change without prior notice.
7.3 While we make every effort to ensure prices are accurate, errors may occur. If we discover a pricing error in a Product you have ordered, we will inform you and give you the option to confirm the Order at the correct price or cancel it. We reserve the right to cancel any Order affected by a pricing error.
8. Orders and Terms of Sale
8.1 Your submission of an Order is an offer to purchase. All Orders are subject to acceptance by Mirai, and a contract is formed only when we confirm acceptance of your Order.
8.2 Mirai may accept or decline any Order at its sole discretion, without liability to you.
8.3 We reserve the right, without prior notice, to limit the quantity of any Product available per Order or per customer, to discontinue any Product, program or offer, and to refuse service.
8.4 We reserve the right to cancel an Order at any time before delivery in circumstances including, but not limited to, unavailability of stock, errors in pricing or product information, or suspected fraudulent or unauthorised activity.
9. Payment
9.1 Payment may be made through the methods made available on the Platform at the time of ordering, which may include digital wallets, online banking, debit/credit cards, bank transfer and cash on delivery (where offered).
9.2 Online payments are processed by third-party payment service providers. Your use of those services is subject to their own terms and privacy policies. Mirai does not store your full card or banking details.
10. Shipping and Delivery
10.1 We deliver Products to addresses within the areas we service in Nepal. Available delivery areas and charges are shown at checkout.
10.2 Delivery timeframes provided are estimates only and are not guaranteed. Delivery may be delayed by factors beyond our control.
10.3 Risk of loss and damage to Products passes to you upon delivery to the address you provide. Please inspect your Order on delivery and report any damage or discrepancy promptly.
11. Returns, Refunds and Exchanges
11.1 If you receive a Product that is damaged, defective, expired or incorrect, please contact us at support@miraisekkai.com within 7 days of delivery, with your Order details and supporting photographs where applicable.
11.2 For reasons of hygiene, health and safety, cosmetics, skincare, personal care, baby care and consumable Products cannot be returned or exchanged once opened, used, or with broken or tampered seals, unless they are damaged, defective or incorrect.
11.3 Approved returns, replacements or refunds will be processed in accordance with our returns process. Refunds, where applicable, will be made using a method we determine, which may include the original payment method or store credit.
11.4 This policy does not affect any rights you may have under the Consumer Protection Act and other applicable laws of Nepal.
12. Disclaimer of Warranties and Limitation of Liability
12.1 The Platform and all Products, information and services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Mirai disclaims all warranties, whether express or implied, except for the authenticity of Products as stated in these Terms and any rights you have under applicable law. You agree that your use of the Platform is at your own risk.
12.2 To the maximum extent permitted by law, Mirai shall not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of, or inability to use, the Platform or any Product, or from your reliance on any information on the Platform.
12.3 Mirai assumes no responsibility for any damage to, or viruses that may affect, your device or other property arising from your access to or use of the Platform.
12.4 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the applicable laws of Nepal.
13. Platform Availability
We take reasonable care to keep the Platform available, but we do not warrant uninterrupted or error-free access. The Platform may be temporarily unavailable due to maintenance, technical issues or causes beyond our control. We may, but are not obliged to, give notice of scheduled maintenance.
14. Links to Third-Party Websites and Services
The Platform may contain links to third-party websites and services, including payment processors and social media platforms (such as Facebook, Instagram, TikTok, WhatsApp and Viber). These are governed by their own terms and privacy policies, and Mirai is not responsible for their content, availability or practices.
15. Intellectual Property
15.1 All content on the Platform, including text, images, illustrations, logos, page headers and design, is the property of Mirai Global Trading Pvt. Ltd. and/or Mirai Sekkai Pvt. Ltd., or is used under licence, and is protected by intellectual property laws.
15.2 The “Mirai” and “Mirai Sekkai” names and logos are trademarks of the Mirai group. All other trademarks, brand names and product names (including those of the Japanese and international brands we carry) are the property of their respective owners, who may or may not be affiliated with Mirai.
15.3 You may access and view the content solely for the purpose of browsing, ordering and communicating with us. You may not reproduce, duplicate, copy, distribute or commercially exploit any content from the Platform without our prior written permission.
16. Reviews, Feedback and Other Submissions
16.1 You may be able to submit reviews, ratings, feedback, questions and other materials (“Submissions”). Submissions must not be offensive, abusive, indecent, threatening, unlawful, obscene, defamatory or otherwise objectionable, and must not infringe the rights of any third party.
16.2 Mirai reserves the right to accept, edit or remove any Submission at its discretion.
16.3 By making a Submission, you grant Mirai a non-exclusive, royalty-free, perpetual and worldwide licence to use, reproduce, edit, publish, translate and display the Submission in connection with our business, and to use your name in connection with it, without compensation to you.
16.4 You represent that your Submission is your own and does not infringe any third party’s intellectual property or other rights.
16.5 Mirai does not endorse and is not responsible for Submissions made by Users, and is not liable for any reliance you place on them.
17. Prohibited Conduct
You agree not to: (a) use the Platform for any unlawful purpose or in breach of these Terms; (b) introduce any virus, malware or harmful code; (c) attempt to gain unauthorised access to the Platform or its systems; (d) copy, scrape or harvest data from the Platform; or (e) resell Products obtained from Mirai without our authorisation.
18. Indemnification
You agree to indemnify, defend and hold harmless Mirai and its directors, officers, employees, agents, partners and suppliers from and against any claims, losses, damages, liabilities and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.
19. Governing Law and Jurisdiction
These Terms and your use of the Platform are governed by and construed in accordance with the laws of Nepal, including the Consumer Protection Act, 2075 and other applicable laws, and are subject to the exclusive jurisdiction of the courts of Kathmandu, Nepal.
20. Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
21. No Waiver
No failure or delay by Mirai in enforcing any provision of these Terms shall constitute a waiver of its rights. Any waiver must be in writing and signed by an authorised representative of Mirai to be effective.
22. Changes to These Terms
We may amend these Terms from time to time. Amendments take effect when the revised Terms are posted on the Platform. It is your responsibility to review these Terms regularly. Your continued use of the Platform after changes are posted constitutes acceptance of the amended Terms.
23. Contact Us
If you have any questions about these Terms, please contact us at:
Mirai Global Trading Pvt. Ltd. / Mirai Sekkai Pvt. Ltd.
Registered office address, Kathmandu, Nepal
Email: miraisekai.rc@gmail.com | Phone: +977 9867242577