Return & Exchange Policy
We aim to make your shopping experience smooth and satisfying. If you're not fully happy with your purchase, we're here to help.
General Return Policy – 10 Days
You can request a return or exchange within 10 days of delivery for most items, provided:
- The item is unused, unwashed, and in its original packaging
- All tags, accessories, and manuals are included
- The item is in resalable condition
- A valid tax invoice is provided
Eligible Return Reasons
1 Wrong Product Received
Incorrect item, size, or variant. Must be reported within 10 days of delivery.
2 Product Damaged in Transit
Damaged or defective items must be reported within 48 hours of delivery. Photo or video evidence is required.
For damaged items, please take clear photos/videos of the product and packaging before opening.
Our Simple Return Process
Request
Submit request within policy timeframe
Review
We review your request
Pickup
We arrange pickup at your convenience
Resolution
Refund or replacement processed
Non-Returnable Items
Personal care items (for hygiene reasons)
Items without original packaging or tags
Perishable goods and food items
Items damaged due to customer misuse
Need Help With a Return?
Our customer support team is available to assist you with any return or exchange requests.
Initiate a Return